Return and Refund Policy

Refund and Returns Policy for Doyle Enterprises, LLC
Effective Date: 12/22/2024

At Doyle Enterprises, LLC, we strive to provide high-quality lawn care, landscaping, and general contracting services to our customers. We want you to be fully satisfied with the work we do, but we understand that occasionally issues may arise. This Refund and Returns Policy outlines the terms and conditions for refunds and returns in relation to the services we provide.

By using our services or purchasing products from us, you agree to the following terms and conditions regarding refunds and returns.

1. Refunds for Lawn Care & General Contracting Services

Because our services are customized to your specific needs and performed on-site, refunds for services rendered are generally not offered. However, we want our customers to be satisfied with the work we complete, so we offer the following options:

• Satisfaction Guarantee: If you are not satisfied with the quality of our work, please contact us within 3 days of the service completion date. We will evaluate your concern and work with you to address any issues. In some cases, we may offer a re-service or adjustment at no additional charge.
   
• Work Re-Completion: If the initial service is incomplete or defective, we will make reasonable efforts to correct the work at no extra cost to you. The customer must notify Doyle Enterprises, LLC within 3 days of completion to be eligible for rework.
   
• Cancellation of Services: If you decide to cancel a scheduled service, please notify us as soon as possible. Cancellations made at least 72 hours before the scheduled date will not incur any fees. Cancellations made less than 72 hours in advance may incur a cancellation fee, depending on the nature of the service.

2.  Refunds for Materials Purchased in Advance

• Non-Refundable Material Costs: If we purchase materials in advance for your project (e.g., landscaping materials, custom orders, or specialty items), these material costs are generally non-refundable once the purchase is made. However, if Doyle Enterprises, LLC is able to return the materials to the supplier or vendor, we may offer a refund for the cost of those materials, minus any restocking fees or associated return costs.
• Material Return Process: If you would like to cancel a service that involves materials purchased in advance, please notify us as soon as possible. We will attempt to return any materials to the supplier. If the materials cannot be returned, or if a return is not possible due to custom orders or vendor policies, you will be responsible for the full cost of those materials.
   

3. Refunds for Products

If Doyle Enterprises, LLC sells physical products (such as landscaping materials, equipment, etc.) through the website, the following return and refund policy applies:

• Eligibility for Return: To be eligible for a return, the product must be unused, in its original packaging, and in resalable condition. Products that have been used or modified may not be returned.
   
• Return Process: To initiate a return, contact us at Doyleenterprises40@gmail.com within 14 days of receiving the product. You will need to provide proof of purchase and details about the product. Customers are responsible for return shipping costs unless the product is defective or damaged upon receipt.
   
• Refunds for Products: Once the returned product is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable unless the product is defective or was sent in error.
   

4. Non-Refundable Fees

Certain fees and charges are non-refundable, including but not limited to:

• Fees for services that have been completed as per the service agreement.
• Non-refundable deposits for scheduled services.
• Any other fees outlined in the service agreement.

5. Damaged or Defective Products

If a product you purchased from us is damaged or defective upon receipt, please contact us immediately at Doyleenterprises40@gmail.com. We will either replace the product or issue a full refund, including any applicable shipping fees, at our discretion.

6. Service Disputes

If there are disputes or concerns regarding the quality of the services provided, please contact us directly. We are committed to resolving issues amicably and professionally. Disputes regarding service quality will be handled on a case-by-case basis, and we will strive to make adjustments where appropriate.

7. Contact Us for Refund or Return Inquiries

If you have any questions about our refund and return policy or wish to request a refund, return, or exchange, please contact us:

Doyle Enterprises, LLC
Phone: 757-759-1701
Email: Doyleenterprises40@gmail.com
Website: doyleenterprisesllc.com